上海外资甲方诚聘: Application Support

℡葒·忲哴┓

联系方式: jinxiaohuat@live.com (email/msn)
                359575847(QQ)

要求: 5年左右相关工作经验; 英文口语熟练; 本科以上学历;
          prefer 懂财务知识或者 有财务模块经验;
公司背景: 甲方, 加拿大公司, 制造业; 目前公司内部使用的是BaaN系统
工作地点: 上海外高桥(有班车)
薪水: 15K/M左右, 固定13薪,年底bonus+其他补贴;


KEY RESPONSIBILITIES/AREAS OF ACCOUNTABILITY:
(Essential tasks or functions that are fundamental to the job)
•        Responsible for handling technical support problems in the context of the global ERP operations and/or MES and Time Entry applications. This includes taking calls verbally or in written context.  This can include investigating technical integration issues between feeder systems and the ERP systems and ERP bug fixing.   
•        Required to take ownership of the problem to ensure its proper completion within second tier troubleshooting, following up with the end user and entering calls into the call tracking system database.
•        Collaborating with co-workers from different teams to research issues, find solutions and talking with programmers to explain software errors or to recommend changes to programs.
•         Assisting with the creation of software specifications for bug resolution.  Testing software enhancement or bug resolution.
•         Where required, coordinating the change management process surrounding the software changes.
•         Assisting with the creation of or modifications to end-user training manuals and procedures.  Included as well assisting with the development of training materials, such as exercises and visual displays.
•         Possibility to be resource on small/large project initiatives.

TECHNICAL/PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES: If appropriate, identify the specific technical/professional skills, knowledge and abilities required or preferred for this job (e.g. strong project management skills; strong interpersonal skills; report writing skills, negotiation skills, etc.)
•         2-5 ERP Tier Two Support
•         Business Objects Report Writer experience is a plus.
•         Presentation skills are a plus.
•         Experience in classroom training or one-on-one training is a plus.
•        Fluent English speaking and writing

- EDUCATION (Indicate required and/or preferred education for this job.)
Bachelor’s Degree in Information Technology or Business Administration.

℡葒·忲哴┓

职位需求已更新; 多谢大家的关注, 职位仍在招聘中;
元旦后会开始面试流程.
因为有老外参与面试,如果有兴趣,也请提前做一些准备,多谢啦.